The app will search for your best options, then come up with a suggested solution, either by offering an article on how to troubleshoot it yourself, or giving you the option to make an Apple Authorized Service Provider or Genius Bar appointment.For this example, I chose Repairs & Physical Damage. Once you've made your selection, you will be able to select an option that tells Apple more about your issue, or, if none of the options match, you can tap Describe Your Issue at the bottom to write a message to send to Apple.Repairs & Physical Damage, Device Performance, or Subscriptions & Purchases. Choose what type of issue you are having, e.g.Tap the device or service you are inquiring about.As soon as you download it from the App Store, it will be ready to go, knowing all your registered devices and Apple subscriptions, as well as listing devices and subscriptions that you aren't registered for, letting you search for a friend or something of yours that isn't showing up as a registered device, such as a smart keyboard, a Mac accessory, or any of the programs you aren't subscribed to. The Apple Support app is by far the easiest and most comprehensive way to contact Apple. Now, let's look at the pros and cons of each options and figure out which one is right for you. If you want to know how to do more with your iPhone yourself, check out our free Tip of the Day! If you want to contact Apple support, your options are: Here are all your options for how to contact Apple support. But, when you're dealing with a broken device, it can be hard to know where to start. My Apple Pencil broke entirely within the first month of owning it, which led me on an Apple support journey that was easy (for the most part) and effective. Apple products are a signficant investment, and, unfortunately, sometimes they stop working. Hope that helps you out, and I hope you get your iPod problem resolved without any further ado.This article will tell you how to contact Apple support and make a Genius Bar appointment. This way they’ll know that it’s a MacBook Pro battery issue before I even walk in the door. One thing I recommend is to help their techs by clicking on “Add a comment to my reservation” and detailing what’s going on and what help you seek. In my experience, they keep pretty well to schedule so with a 10am appointment, I do expect to be done by 10.30 the latest, and possibly quite a bit faster than that. Keep track of the time and try to show up 5-10 minutes early. Clicking “Next” here then prompts for my name and contact information:Īt this point, your appointment is set up and you’re ready to roll: I want the first available appointment, so I’m going to click on “Morning” in the top left. As you can see, my store isn’t very busy this time of year – rather surprisingly – so there are a lot of options: Now you can pick a time slot that’ll work best for you. Of course, you should already have a reliable backup program, whether we’re talking about an iPod or an iMac… Now it offers up a warning which should be taken seriously: I have indeed had Apple wipe my hard drive as part of its maintenance program. I’m seeking an appointment for my MacBook Pro battery, so I’ll click on “Mac” here. Now it’s time to sort yourself into the correct bucket: Apple has geniuses who specialize in particular hardware… There’s our closest Apple Store: Twenty Ninth Street Mall. I’ll demonstrate by making an appointment at the Twenty Ninth Street store in Boulder, Colorado, the closest to our offices:Ĭhoose a state, and you can see all the Apple Stores located there: On that page, you’ll see a quick way to pick your closest Apple Store. To make your life easier, start here: Apple Store: Genius Bar. If you have an iPhone, that is!įortunately, you can use the Apple Web site too. To make a genius bar appointment there are a number of different solutions, including a very slick Apple Store app for the iPhone that makes it a breeze. But that’s a discussion for another blog entry, one more focused on business and marketing. It’s not about the sale, after all, but about the overall lifetime level of customer satisfaction, about creating fans rather than consumers. One of the really great innovations of the Apple Store concept is that Apple realized that being able to fix your gear when it’s not working as you’d like - and being able to learn more about how to use it efficiently - are just as important as having a retail outlet where they can sell stuff.
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